Different
Shipping address:
For your security We ship only to the billing address
of the credit card. In case you need to
ship to another address.
- Please
call your bank and add the additional
address to your credit card, we will
call your bank and verify it. After
adding the new address email to
 with
your bank phone no.
- Alternately email to
or fax 775-295-2734 a photocopy of your
driver license, credit card, and
order number with the new shipping address.
Passport can be used as a form of identification.
- There
are no exceptions.
|
Shipping Time
All gowns on this site are
in stock and will ship after 2 days of processing
time . In case you give an alternate color
choice, your chances are 100%. At any given
time we have thousands of gowns in standing
stock. |
Return Policy
Returns can be done within 5 days from the
date of receipt. After 5 days there are
no refunds or exchanges. In case of refund,
15% restock fees apply. Shipping charges
are not refunded. In case of group orders
with 3 pieces or more, no refunds, only
exchanges for a different size. No exceptions.
|
How to Make a Return
To make a return,
you need to send the gown to the following
address: Drop
Shipping Dept
Milano Formals
269 Pacific St.
Pomona, Ca 91768, USA
along
with a copy of the invoice, explaining
that you are returning the gown for a
refund. Once the gown is received by us,
you will receive a credit to your credit
card account which will be shown within
4-5 working days.
There
are no refunds on 3 or more pieces. There
are no exceptions.
The
returned package has to be prepaid and
with a return number, otherwise it will
be refused.
|
Immediate Exchanges
In case you receive merchandise and need to exchange
it, you can place another order online or
call (909)444-1000. Your credit card will
be charged again with the new order, and
once we receive the gown that you are sending
back, you will receive a full refund. Please
include both the invoice numbers so you
will not be charged restocking fee and the
date you need the dress by. We will not
charge you freight fees when shipping the
merchandise back. |
How to Make an Exchange
Exchanges can be done within 5 days from
the date of receiving it. For returning
1 to 2 pieces please send the gowns back
to: Drop
Shipping Dept
Milano Formals
269 Pacific St.
Pomona, Ca 91768, USA
along
with a copy of the invoice, explaining
that you need an exchange. Please include
the new item code, color, size, and date
needed by. Once we receive the gown, we
will ship back the exchange as soon as
possible.
On
3 pieces or more, we can only exchange
for a different size, not a different
style or color.
|
Bridesmaid / Group Orders
Please place all orders at the same time.
Please fax your complete group order to
775-295-2734 with complete shipping and
billing addresses of the individuals with
credit card information. This to avoid
color variation. There is no refund on group
orders only exchange for size and color.
No Exceptions |
Cancel Order
Only way to cancel an order click
here and put your order no and
word cancel in the subject. It should cancel
the order. Calling customer service or order
desk will not cancel an order.
|
Plus Sizes
The plus sizes from
2XL and up are $10 more |
APO / FPO Mode of
payment ,
We accept money order and checks no credit
cards will be accepted, no exceptions |
Domestic Shipping
Charges
For shipping within continental after 2 days of processing
time
Ground US $12 takes approx.
7 days
3day Air $16
2nd day Air $21
Next day $35
|
International Shipping
Since it is difficult to verify credit cards
we need the copy of your credit card with
driver license and the order no written
on it. No exceptions we will not ship without
it. You could either fax it to 775-295-2734
or email to
.For International Exchanges, Customer has
to pay the
shipping of approx $35.00 for us to reship
the order again.
All custom duties have to be paid
by customer. |
Availability of Goods
Most styles are in stock and ship after
2 days of processing time.
|
Pricing:
All pricing is US
funds only. Prices are subject to change
without notice, however prices will be honored
per order. |
Delivery:
Merchandise is normally shipped Fedex ground unless otherwise
requested. Shipping within the USA is added
to the order automatically. Outside USA
will be on an order by order basis, you
will be notified of shipping charges for
approval. |
Privacy, Our Privacy Pledge to You:
We respect your
privacy. We do not sell, rent, or loan any
information regarding its customers to any
third party. Any information you give us
is held with the utmost care and security,
and will not be used in ways to which you
have not consented. |
Do you have
any retail stores?
You are welcome
to visit warehouse in Pomona, Ca.,
with more than 50,000 gowns in hanging stock,
but we do not have any retail stores, only
online presence. |
Swatch Samples
Samples card are
provided at no cost, please email all the
swatch request to swatch@shopshop.com, it
takes 4 weeks for delivery with 48 states,
|
Backorders and Out of Stock Merchandise
Backordered merchandise includes items that
are not currently in stock. In the event
that your order can not be filled within
7 days we will put it on backorder status
and notify you of the approximate delivery
date via e-mail. If you do not respond to
our e-mail notification, we will consider
your order to be valid and we will notify
you upon our shipment of the backorder items
via e-mail. |
What are my payment options?
We accept Visa, MasterCard, Discover, American
Express, Money Orders, Cashiers Checks &
personal Checks. Personal Checks are held
for 5 days before order is processed.
No
C.O.D's
Make
checks payable to
California Hira Inc.
1612 Range Court,
Diamond Bar, Ca 91765, USA
|
Special
Orders
Wedding & Prom Gowns can
be custom made in 4-6 weeks and the flat
charge is $400. The Wedding gowns that are
more than $150 online color and size modification
can be done at no charge It takes approximately
4-6 weeks for the orders to be made. Since
they are custom orders there is no refund
or exchange. Do not place your order online
but fax your order in to 775-295-2734 with
your information, size, color and the item
no. or email to
|
| Contact Address
Milano
Formals
269 Pacific St.
Pomona, Ca 91768, USA |
About Us
ebridal.com is the online gateway for
unique breathtakingly lovely bridal gowns,
prom dresses, bridesmaid dresses, prom
gowns, wedding dresses and flower girl
dresses at affordable discount prices.
The apparels displayed here are hand-tailored
and hand-embellished individually to give
you the perfect look. Allow us a day or
two for processing the orders after which
it will be promptly delivered right at
your doorsteps through our special shipping
service. |
