| Frequently Asked Questions |
Different
Shipping address:
For your security We ship only to the billing address
of the credit card. In case you need to ship to another
address.
- Please
call your bank and add the additional address to
your credit card, we will call your bank and verify
it. After adding the new address email to
 with
your bank phone no.
- Alternately email to
or fax 775-295-2734 a photocopy of your driver license,
credit card, and order number with the new shipping
address. Passport can be used as a form of
identification.
- There
are no exceptions.
|
Shipping Time
All gowns on this site are in stock and
will ship after 2 days of processing time . In case
you give an alternate color choice, your chances are
100%. At any given time we have thousands of gowns in
standing stock. |
Return Policy
Returns can be done within 5 days from the date of receipt.
After 5 days there are no refunds or exchanges. In case
of refund, 15% restock fees apply. Shipping charges
are not refunded. In case of group orders with 3 pieces
or more, no refunds, only exchanges for a different
size. No exceptions. |
How to Make a Return
To make a return, you need to
send the gown to the following address:
Drop
Shipping Dept
Milano Formals
269 Pacific St.
Pomona, Ca 91768, USA
along
with a copy of the invoice, explaining that you are
returning the gown for a refund. Once the gown is
received by us, you will receive a credit to your
credit card account which will be shown within 4-5
working days.
There
are no refunds on 3 or more pieces. There are no exceptions.
The
returned package has to be prepaid and with a return
number, otherwise it will be refused.
|
Immediate Exchanges
In case you receive merchandise and need to exchange
it, you can place another order online or call (909)444-1000.
Your credit card will be charged again with the new
order, and once we receive the gown that you are sending
back, you will receive a full refund. Please include
both the invoice numbers so you will not be charged
restocking fee and the date you need the dress by. We
will not charge you freight fees when shipping the merchandise
back. |
How to Make an Exchange
Exchanges can be done within 5 days from the date of
receiving it. For returning 1 to 2 pieces please send
the gowns back to: Drop
Shipping Dept
Milano Formals
269 Pacific St.
Pomona, Ca 91768, USA
along
with a copy of the invoice, explaining that you need
an exchange. Please include the new item code, color,
size, and date needed by. Once we receive the gown,
we will ship back the exchange as soon as possible.
On
3 pieces or more, we can only exchange for a different
size, not a different style or color.
|
Bridesmaid / Group Orders
Please place all orders at the same time. Please fax
your complete group order to 775-295-2734 with complete
shipping and billing addresses of the individuals with
credit card information. This to avoid color variation.
There is no refund on group orders only exchange for
size and color. No Exceptions |
Cancel Order
Only way to cancel an order click
here and put your order no and word cancel
in the subject. It should cancel the order. Calling
customer service or order desk will not cancel an order.
|
Plus Sizes
The plus sizes from 2XL and
up are $10 more |
APO / FPO Mode of
payment ,
We accept money order and checks no credit cards will
be accepted, no exceptions |
Domestic Shipping
Charges
For shipping within continental after 2 days of processing
time
Ground US $12 takes approx. 7 days
3day Air $16
2nd day Air $21
Next day $35 |
International Shipping
Since it is difficult to verify credit cards we need
the copy of your credit card with driver license and
the order no written on it. No exceptions we will not
ship without it. You could either fax it to 775-295-2734
or email to
.For International Exchanges, Customer has to pay the
shipping of approx $35.00 for us to reship the order
again.
All custom duties have to be paid by customer.
|
Availability of Goods
Most styles are in stock and ship after 2 days of processing
time. |
Pricing:
All pricing is US funds only.
Prices are subject to change without notice, however
prices will be honored per order.
|
Delivery:
Merchandise is normally shipped Fedex ground unless otherwise
requested. Shipping within the USA is added to the order
automatically. Outside USA will be on an order by order
basis, you will be notified of shipping charges for
approval. |
Privacy, Our Privacy Pledge to You:
We respect your privacy.
We do not sell, rent, or loan any information regarding
its customers to any third party. Any information you
give us is held with the utmost care and security, and
will not be used in ways to which you have not consented.
|
Do you have
any retail stores?
You are welcome to visit
warehouse in Pomona, Ca., with more than 50,000 gowns
in hanging stock, but we do not have any retail stores,
only online presence. |
Swatch Samples
Samples card are
provided at no cost, please email all the swatch request
to swatch@shopshop.com, it
takes 4 weeks for delivery with 48 states, |
Backorders and Out of Stock Merchandise
Backordered merchandise includes items that are not
currently in stock. In the event that your order can
not be filled within 7 days we will put it on backorder
status and notify you of the approximate delivery date
via e-mail. If you do not respond to our e-mail notification,
we will consider your order to be valid and we will
notify you upon our shipment of the backorder items
via e-mail. |
What are my payment options?
We accept Visa, MasterCard, Discover, American Express,
Money Orders, Cashiers Checks & personal Checks.
Personal Checks are held for 5 days before order is
processed. No
C.O.D's
Make
checks payable to
California Hira Inc.
1612 Range Court,
Diamond Bar, Ca 91765, USA
|
Special
Orders
Wedding & Prom Gowns can
be custom made in 4-6 weeks and the flat charge is $400.
The Wedding gowns that are more than $150 online color
and size modification can be done at no charge It takes
approximately 4-6 weeks for the orders to be made. Since
they are custom orders there is no refund or exchange.
Do not place your order online but fax your order in
to 775-295-2734 with your information, size, color and
the item no. or email to
|
| Contact Address
Milano
Formals
269 Pacific St.
Pomona, Ca 91768, USA |
About Us
ebridal.com is the online gateway for unique breathtakingly
lovely bridal gowns, prom dresses, bridesmaid dresses,
prom gowns, wedding dresses and flower girl dresses
at affordable discount prices. The apparels displayed
here are hand-tailored and hand-embellished individually
to give you the perfect look. Allow us a day or two
for processing the orders after which it will be promptly
delivered right at your doorsteps through our special
shipping service. |
